Understanding Your Propane Invoice & Safety Information.

The front of your invoice

  • Your Invoice Number is located at the top of the invoice (e.g., #424). This number serves as a unique identifier for each delivery.

  • This section includes your name and account number. You will use your account number to set up your online account. *Please note that if you received an invoice prior to 4.14.25, your account number has changed, and you will need to contact our office for your new account number

  • This section includes your delivery address, tank serial number, and other important delivery details. If the serial number displays "xxx," this means we have yet to onboard your tank’s serial number. We are actively working on updating all customer serial numbers in our system..

  • The Truck # and delivery Driver information are listed here, but this is mainly for office tracking purposes and may not be particularly relevant to you.

  • The start count, end count, net delivery, gallons corrected to 60°F, sale number, and unit ID are pulled directly from our truck’s register, an enclosed system that is inspected yearly by the Ohio Division of Weights and Measures.

  • The starting percentage is calculated based on your tank size and the gallons delivered. The ending percentage is read off your tank by the driver and entered into the system. This gives us an accurate measure of how much propane is in your tank before and after delivery.

    Gauge readings are not factored into the calculation of the gallons delivered.

  • If you paid the driver with cash or check, the payment amount and check number (if applicable) will be listed under the Payments section. If no payment is made upon delivery, this section will not appear.

  • Description

    • UN 1075: This is the DOT regulation symbol for propane.

    • (Odorized): This indicates the presence of ethyl mercaptan, which gives propane its distinctive smell.

    Line Items (in order)

    • Gallons: The total gallons delivered.

    • Price per Gallon: The cost per gallon of propane.

    • Sales Tax: The applicable sales tax for the delivery.

    • Total: The total amount due for the delivery.**

    **Please note that the charges section does not reflect your current balance. If you pay the driver upon delivery and the payment is recorded on your invoice, you will still see the initial charge on the bill. To view your updated balance, please log in to your online account.

View Balance

The back of your invoice

Safety Information on the Back of Your Invoice:

On the reverse side of your invoice, you’ll find important propane safety information that we strongly encourage you to read and follow. This section includes detailed guidelines to ensure the safe use of propane in your home or business.

The information covers:

  • Warning about Propane’s Flammability: Propane is an extremely flammable gas, and we provide safety tips to help you detect leaks and respond in case of an emergency.

  • How to Detect Gas Leaks: It is essential to know the smell of propane, as it has an added odor to help you detect leaks. We provide instructions on what to do if you suspect a leak, including how to close gas supply valves and the importance of ventilation.

  • Steps for Handling Gas Leaks: If you smell gas, we guide you on immediate steps to take, including evacuating the area and calling your propane supplier.

  • Instructions for Relighting Pilots: We recommend contacting a qualified technician to relight your pilot lights. If you choose to do it yourself, there are detailed instructions on how to safely relight your appliance’s pilot.

  • Built-in Safety Features: Your propane system and appliances come with built-in safety features to keep them working efficiently and safely. The guidelines include tips on maintaining your appliances, not tampering with gas controls, and ensuring they are serviced properly.

*Please be aware that the safety information on the back of your invoice may not appear in a specific order due to the design of the printer in our truck. While the content is comprehensive and important, the layout may vary.

Please take the time to read and familiarize yourself with these safety tips to ensure the well-being of your family and property. If you have any questions or concerns, don’t hesitate to reach out to us. Your safety is our priority!